Waste to Wealth – The 21st Century Reality
It is no longer news that states, corporate entities and individuals are currently faced with…
Customer Service Surveys: The Good, the Bad and the Ugly!
Surveys help companies to measure satisfaction, identify unhappy customers and find potential advocates. Ultimately it’s…
MORE GUEST APPEARANCES TO COVER
It gives me great pleasure to welcome you to the 6th edition of Innova. These…
Breast Cancer Awareness; Early Detection Saves Lives!
Breast Cancer is one of the leading causes of cancer deaths in the world. The…
OMNI CHANNEL: A NEW SUPPORT MODEL FOR NEXT GENERATION CUSTOMERS.
In marketing and technology, ‘something is still new when we can’t find one unanimous way…
The Foundation of Top-Notch Customer Service Is Organization
Thinking of the last interaction we had with our customers at RusselSmith, was it a…
Our First Guest is Here!
It is my pleasure to introduce the fifth edition of Innova – RusselSmith’s monthly publication…
Four Incredible Innovations in the Past One Year
Lamps Powered by Plants: Approximately 42% of rural areas in the Peruvian jungle suffer from…
Nigerian Content in the Oil & Gas Industry: a 6-Year Score Card
A Guest Feature Article, by Akeem Babatunde (Govt. Relations Analyst) In the Nigerian oil and…
The Unconventional Guide to Keeping a Job
Whenever things go a bit sour in a job I'm doing, I always tell myself,…