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Empathy, an Essential Part of Service Delivery

One of the keys to being an excellent service person is to treat others with care and unwavering compassion.
Regardless of the industry that you work in, if you want to provide the most amazing customer service, you have to be ready to empathize with your team members and external customers and help make their lives easier and better. You need to remember that your team members are also our customers (internal customers), and so should be given maximum support because their output ultimately affects the end product which the external customer gets.

When we start with the customer in mind and determine our actions from there, we are setting everyone up to win.
This idea of selflessness can come through when you look at things from your team member’s or external customer’s point of view. Empathize with them on and that will help with determining their unmet or unvoiced needs.
Empathy leads to frictionless experiences and customer-centric innovation. Customers pick you because you “get” them.
By often anticipating what a customer wants and helping them get there easily, you can drive fantastic loyalty.
Have a wonderful month!

This Post Has 2 Comments

  1. Haven the experience of how customers feel when the are ill-treated as well as well-treated will give you clue on excellent ways to treat the customers.

  2. Empathy; putting your self in others shoes. Treating people just exactly the way you want to be treated.

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