Customer Service

Today’s business world is a proverbial marketplace where organizations seek to grow by satisfying the needs of their customers. The key to this ever-complex phenomenon of customer satisfaction lies in the entrenchment and promotion of Excellent Service in organizations. In case you are wondering what, it means to provide excellent service, we can simply posit that excellent service is the constant practice of wholesome customer satisfaction by meeting and exceeding customer requirements the first and always.

It is important to note that excellent service is a product of deliberate efforts put into customer satisfaction by organizations; There are certain distinguishing factors or keys that are common to every organization that seeks to deliver excellent services to their customer. Some of these factors include:

The world that we live in is constantly evolving. The idea of a global village has gained prominence in the world of thought and practice, blurring the once ever-present ethnic, cultural, regional and national lines.

The workplace as a part of this system is also embracing the need to have a global outlook which is devoid of all forms of discrimination, with the need to appreciate the differences in individuals ranging from gender, age, ethnicity, sexual orientation and social status. This is the foundation for the elevation of cultural diversity in the workplace.

It is important at this juncture to ask some important questions; What benefits can an organization derive from cultural diversity? Why would organizations want to integrate people from different cultural and ideological backgrounds, when there is always a possibility of conflict due to these differences? Differences in language, interpretation of events can lead to miscommunication. If not addressed, awkwardness and hostilities arise.

In spite of these challenges, the benefits of cultural diversity are many. People with different backgrounds have different interpretations of events, therefore they contribute unique perspectives that allow the group to look at problems from all angles and create innovative results. With so many different and diverse minds working together, many more solutions will arise as every individual brings in their personal way of thinking, operating and solving problems and making decisions. Companies that encourage diversity and inclusion in the workplace will promote tolerance, collaboration and open-mindedness, and inspire their employees to perform to high standards.

As an individual or organization, what sets you apart from others when it comes to service delivery? Is it just the ability to meet customers’ needs? Meeting customer needs alone isn’t enough. Almost everyone can do that, and it isn’t…