RusselSmith Nigeria has announced the acquisition of a VideoRay Mission Specialist Series (MSS) Defender ROV as part of efforts to strengthen its Subsea services division. The highly regarded MSS Defender ROV utilizes interchangeable, modular components that reside on a single,…
Today’s business world is a proverbial marketplace where organizations seek to grow by satisfying the needs of their customers. The key to this ever-complex phenomenon of customer satisfaction lies in the entrenchment and promotion of Excellent Service in organizations. In case you are wondering what, it means to provide excellent service, we can simply posit that excellent service is the constant practice of wholesome customer satisfaction by meeting and exceeding customer requirements the first and always.
It is important to note that excellent service is a product of deliberate efforts put into customer satisfaction by organizations; There are certain distinguishing factors or keys that are common to every organization that seeks to deliver excellent services to their customer. Some of these factors include:
The world that we live in is constantly evolving. The idea of a global village has gained prominence in the world of thought and practice, blurring the once ever-present ethnic, cultural, regional and national lines.
The workplace as a part of this system is also embracing the need to have a global outlook which is devoid of all forms of discrimination, with the need to appreciate the differences in individuals ranging from gender, age, ethnicity, sexual orientation and social status. This is the foundation for the elevation of cultural diversity in the workplace.
It is important at this juncture to ask some important questions; What benefits can an organization derive from cultural diversity? Why would organizations want to integrate people from different cultural and ideological backgrounds, when there is always a possibility of conflict due to these differences? Differences in language, interpretation of events can lead to miscommunication. If not addressed, awkwardness and hostilities arise.
In spite of these challenges, the benefits of cultural diversity are many. People with different backgrounds have different interpretations of events, therefore they contribute unique perspectives that allow the group to look at problems from all angles and create innovative results. With so many different and diverse minds working together, many more solutions will arise as every individual brings in their personal way of thinking, operating and solving problems and making decisions. Companies that encourage diversity and inclusion in the workplace will promote tolerance, collaboration and open-mindedness, and inspire their employees to perform to high standards.
Congratulations to the winners of the RusselSmith Inspire Essay Contest! The winners are; Efe Oghenemarho (first place), Isaac Popoola (second place) Uchenna Okoro (third place). All winners will be contacted to pick up their prizes.
RS INSPIRE Essay Competition RusselSmith is pleased to announce the commencement of its RS Inspire Essay Competition, a contest which encourages innovative thinking and promotes the development of home-grown solutions to problems (technical and otherwise) in the Nigerian energy sector.…
As an individual or organization, what sets you apart from others when it comes to service delivery? Is it just the ability to meet customers’ needs? Meeting customer needs alone isn’t enough. Almost everyone can do that, and it isn’t…
In marketing and technology, ‘something is still new when we can’t find one unanimous way to spell it.
Instead of arguing about the meaning and the correct spelling, we just see it as an indicator of something new and yet to be decided by the masses. By no means is the concept under- noted or fledging. With most things that are new, there are still developing ideas.
Omni comes from the word ‘Omnis’ which can be described as ‘all’ or ‘universal’.
Furthermore, Omni channel is about true continuity of someone’s experience. Omni is all about perceiving all things and the best way for a customer to perceive everything is to allow them own their data and experience, then give them the ability to use it to guide creation and context of every future experience. This has been our practice in RUSSELSMITH over the years.
Thinking of the last interaction we had with our customers at RusselSmith, was it a pleasant experience? Given the choice, Will our Customers interact with us again? From constant feedbacks we get from our clients through our customer satisfaction Survey, most times the answer is yes. .
At RusselSmith we are constantly striving to improve our customer service because happy clients mean repeat business and referrals. The old adage that an unhappy client will tell seven people about their experience is true. And in this day and age of digital connectivity and social media, one bad review can have a detrimental impact.
As a Successful business we know that people are our greatest asset. We also know that these people need to be equipped with solid processes, systems and workflows to manage every aspect of the customer experience each and every time. An organized business operates consistently and more seamlessly than one that is constantly recreating the wheel.