Excellence is a journey, it is not a destination. Excellent service is the product of concerted efforts at delivering the best the first time and every-time. In our world today, it is easy to become complacent and lose track of the purpose and goal of business, which is to create value for the customer!
If any organization must continue in the line of excellence, it must espouse values that will help to establish excellence at all levels. Some of these values include:
Responsibility: The hallmark of an excellent organization lies in its ability to take control of its undertakings. An excellent organization should fully take ownership of its undertakings and also take responsibility for its successes and failures.